Shipping & Returns Policy

Shipping & Returns Policy
Kingdom Sweets 4giveness Exchange
kingdomsweets4u.com
Effective Date: March 22, 2025
At Kingdom Sweets 4giveness Exchange, we’re all about delivering sweetness and forgiveness—fast and fair. Here’s how shipping and returns work so you know what to expect when you order our world-class candies, chocolates, and journals.
Shipping Policy
1. Order Processing
  • We craft and pack your order with care. Most orders are processed within 1-3 business days (Monday–Friday, excluding holidays).
  • Once your order ships, you’ll get a confirmation email with a tracking number to follow your sweets and journals to your door.
2. Shipping Options & Costs
  • Shipping rates and times depend on your location and how fast you want your goodies:
    • Standard Shipping (US): 3-7 business days.
    • Expedited Shipping (US): 1-3 business days.
    • International Shipping: 7-14 days, depending on customs.
  • Costs are calculated at checkout based on weight, destination, and selected speed. Check your options there!
  • Free Shipping: Spend over [insert threshold, e.g., $50] and we might cover shipping—watch for promos on the site!
3. Where We Ship
  • We ship across the US and worldwide, spreading forgiveness and sweetness wherever you are. Some remote areas might have restrictions—contact us at [insert email] if you’re unsure.
4. Shipping Delays
  • We hustle to get your order out, but delays can happen (weather, customs, carrier issues). We’ll keep you updated if anything slows us down. Track your package with the link we send!
5. Lost or Damaged Shipments
  • If your order gets lost or arrives damaged (e.g., smashed chocolate halos or torn journals), let us know within 7 days of delivery at [insert email]. Send pics and details—we’ll make it right with a replacement or refund.
Returns Policy
1. Edible Items (Candies & Chocolates)
  • Our candies, chocolates, and treats like Forgiveness Fudge are edible, so we can’t accept returns once they’re shipped—health and safety rules apply.
  • Exception: If your sweets arrive damaged, defective, or wrong (e.g., you got gummy crosses instead of chocolate halos), contact us within 7 days of delivery at [insert email]. Include photos, and we’ll send replacements or issue a refund.
2. Non-Edible Items (Apology and 4givness Journal)
  • Journals can be returned if they’re unopened, unused, and in original condition within 14 days of delivery.
  • Email us at [insert email] to start the process. You cover return shipping unless it’s our mistake (e.g., wrong item sent).
  • Once we receive and inspect it, we’ll refund you via your original payment method.
3. How to Request a Return or Replacement
  • Reach out to [insert email] within the timeframes above (7 days for edibles, 14 days for journals).
  • Include your order number, a quick explanation, and photos if it’s damaged or incorrect.
  • We’ll reply with next steps—usually a replacement or refund, depending on stock.
4. Non-Returnable Items
  • Opened or used journals.
  • Sweets that’ve been unwrapped or eaten (unless defective).
  • Custom orders (if we offer them—check product pages).
5. Refunds
  • Approved refunds hit your original payment method within 5-10 business days after we process your return or claim.
  • Shipping costs aren’t refundable unless we messed up.
Contact Us
Questions about shipping or returns? Hit us up:
Email: [insert your email]
Website: kingdomsweets4u.com (use the contact form)
We’re here to keep the sweetness flowing and the forgiveness real. Thanks for choosing Kingdom Sweets 4giveness Exchange!